Frequently Asked Questions (FAQs)

If you have previously entered a secret question you can have a new password automatically sent to your CSU email account.  The link is on the log-in page (under the log-in boxes).  To learn how to set your secret password, view the CougarVIEW News item on passwords (on the CougarVIEW log-in page), or visit the Online Support Center (OSC).  If you've never filled out a secret question, then you must follow the instructions on the OSC in order to reset your password.  There is a different link for this on the log-in page which will take you directly to the OSC article on password resets.  You can also view the information HERE.

You can check your browser by using the 'Browser Checker' link above and follow the instructions by downloading and installing any recommended plug-ins.  Then, if you are still having problems, follow the steps HERE.

CougarVIEW (Vista) users now have the option to hide or show old or previous sections in their Course List on their MyCougarVIEW Pages by following the instructions HERE.

1.  Why does my browser freeze up when I try to upload a file using the My Computer icon?
2.  PLEASE READ: GeorgiaVIEW Vista performance issue (01/10/07)
3.  What happened to Section Instructors' names appearing on the Course Listings page?
4.  Why can't I run tracking reports anymore?
5.  Which Windows web browsers are supported for GeorgiaVIEW Vista?

1.  What is my password for CougarVIEW? How can I get my password reset for CougarVIEW?
2.  I get an "invalid username and password" message when I try to login to CougarVIEW.
3.  Where do I go to login to my CougarVIEW course?
4.  When I login to CougarVIEW, I am sent back to the login screen or the Institution Listing page instead of into My VIEW page.  AOL is NOT my ISP (Internet Service Provider).  What do I do?
5.  What version of Java (Java Runtime Environment: JRE) do I need for CougarVIEW, how do I get it, and how can I remove previous versions? (for PC users only)

More Helpful Links

System requirements

Log In/Out of CougarVIEW

Errors & Other Messages

Instructor/Designer Support

Plug-ins, Players, and Viewers
1.  Java Plug-in
2.  Microsoft Word Viewer
3.  Microsoft PowerPoint Viewer
4.  Microsoft Excel Viewer
5.  Adobe Acrobat Reader
6.  Macromedia Flash Player
7.  Windows Media Player
8.  RealOne Player
9.  Apple QuickTime
10.  Winzip for .zip files

Student Support
1.  My CougarVIEW Page
2.  Home Page
3.  My Files
4.  Assignments
5.  Assessments/Quizzes
6.  Discussions
7.  Chat and Whiteboard
8.  Mail
9.  Media

Still can't find what you are looking for?  Want to know more?   You can find it at the Online Support Center!